Frequently Asked Questions
What is the cost per session?
What is the cost per session?
The cost per individual session is $145 total and the cost for a couples session is $155 total. Sessions are 50 minutes in length. You can add your credit card to your file prior to your first session, or during your first session. You will only have to give this information once. The receipt will be sent to you via email for you to submit to your health insurance plan for reimbursement. If you are paying partially or fully out of pocket, please keep the receipts for your personal tax return.
The cost per individual session is $145 total and the cost for a couples session is $155 total. Sessions are 50 minutes in length. You can add your credit card to your file prior to your first session, or during your first session. You will only have to give this information once. The receipt will be sent to you via email for you to submit to your health insurance plan for reimbursement. If you are paying partially or fully out of pocket, please keep the receipts for your personal tax return.
Are sessions covered by my health insurance plan?
Are sessions covered by my health insurance plan?
Most health insurance plans cover psychotherapy services. It is recommended that you check with your insurance provider to ensure that your plan does cover psychotherapy and Registered Psychotherapists. It is also a good idea to check your yearly coverage amount for psychotherapy.
Most health insurance plans cover psychotherapy services. It is recommended that you check with your insurance provider to ensure that your plan does cover psychotherapy and Registered Psychotherapists. It is also a good idea to check your yearly coverage amount for psychotherapy.
Do you offer direct billing?
Do you offer direct billing?
We offer direct billing for many insurance plans, please inquire for more details regarding your specific coverage. Please ensure that your insurance plan offers coverage for Registered Psychotherapists. If you are part of an insurance plan that does not offer a direct billing option, we will send you a receipt after each session that you can submit directly to your health insurance plan for reimbursement.
What is the cancellation policy?
What is the cancellation policy?
If for any reason you cannot keep your scheduled appointment, please provide 24 hours notice so another client, sometimes waiting in pain, can utilize that time slot. You can cancel appointments with more that 24 hours notice through email or phone, or through the online booking system. If you are feeling ill or for any reason do not wish to attend an in-person appointment, you will have the option to move the appointment to a virtual meeting. Please call or email me if you need to cancel less than 24 hours before your scheduled appointment.
If for any reason you cannot keep your scheduled appointment, please provide 24 hours notice so another client, sometimes waiting in pain, can utilize that time slot. You can cancel appointments with more that 24 hours notice through email or phone, or through the online booking system. If you are feeling ill or for any reason do not wish to attend an in-person appointment, you will have the option to move the appointment to a virtual meeting. Please call or email me if you need to cancel less than 24 hours before your scheduled appointment.
How do I book/cancel an appointment?
How do I book/cancel an appointment?
The online booking portal is designed to allow you to schedule and cancel appointments that are cancelled with more that 24 hours notice. You can also check any upcoming appointments and complete any requested forms. You can also download the online booking portal as a phone app if that is more convenient!
The online booking portal is designed to allow you to schedule and cancel appointments that are cancelled with more that 24 hours notice. You can also check any upcoming appointments and complete any requested forms. You can also download the online booking portal as a phone app if that is more convenient!
What is the NewCare app?
What is the NewCare app?
If you would like to download the NewCare app, this is free to download and use. You can use the app to check appointment times, schedule and cancel appointments, complete any necessary forms and view invoices and receipts.
If you would like to download the NewCare app, this is free to download and use. You can use the app to check appointment times, schedule and cancel appointments, complete any necessary forms and view invoices and receipts.
All of these features are accessible on the online portal as well if you do not wish to download the app. Please see the next question for instructions on installing the app.
All of these features are accessible on the online portal as well if you do not wish to download the app. Please see the next question for instructions on installing the app.
How do I install the NewCare app?
How do I install the NewCare app?
Installing on Android
Installing on Android
1. Open the portal in Chrome at newcarecounselling.noterro.com
1. Open the portal in Chrome at newcarecounselling.noterro.com
2. Tap the Download button.
2. Tap the Download button.
3. Tap Install App, then Install.
3. Tap Install App, then Install.
iOS Instructions
iOS Instructions
1. Open the portal in Safari at newcarecounselling.noterro.com
1. Open the portal in Safari at newcarecounselling.noterro.com
2. Tap the Share icon. (Blue square with an up arrow)
2. Tap the Share icon. (Blue square with an up arrow)
3. Select Add to Home Screen, then click Add
3. Select Add to Home Screen, then click Add
How do I add myself to the waitlist?
How do I add myself to the waitlist?
The online booking portal has a wait list option. Once you have a registered account, you can simply choose the dates and times that you wish to be added to the wait list, and you will be notified if any of those dates and times become available. Alternatively, you can email or call me to be added to the waitlist.
The online booking portal has a wait list option. Once you have a registered account, you can simply choose the dates and times that you wish to be added to the wait list, and you will be notified if any of those dates and times become available. Alternatively, you can email or call me to be added to the waitlist.
Do you offer phone consultations?
Do you offer phone consultations?
If you would like to get to know me and how I can support you prior to your first session, I would be happy to schedule a 15 minutes phone consultation. Please call or email me to arrange a consultation.
If you would like to get to know me and how I can support you prior to your first session, I would be happy to schedule a 15 minutes phone consultation. Please call or email me to arrange a consultation.
How often should I attend sessions?
How often should I attend sessions?
We will discuss this together in our first session. This can vary depending on many factors, and is often unique to each client and situation. However, I recommend starting with once every week or every other week to build your toolkit and have practical strategies to try outside of therapy. Then, as you get more comfortable with these tools, we can space out our sessions more.
We will discuss this together in our first session. This can vary depending on many factors, and is often unique to each client and situation. However, I recommend starting with once every week or every other week to build your toolkit and have practical strategies to try outside of therapy. Then, as you get more comfortable with these tools, we can space out our sessions more.
What do I need to do before the first session?
What do I need to do before the first session?
After you schedule your first session, you will be sent an intake form to complete prior to our first meeting. If you wish to complete the form in session, that is also an option. Once you have completed the form, it will be automatically sent to me and you will be ready for your first session.
After you schedule your first session, you will be sent an intake form to complete prior to our first meeting. If you wish to complete the form in session, that is also an option. Once you have completed the form, it will be automatically sent to me and you will be ready for your first session.
What is involved in the first session?
What is involved in the first session?
The first session is designed to explore your goals for therapy and how we can achieve those goals. The first session usually consists of the following steps:
The first session is designed to explore your goals for therapy and how we can achieve those goals. The first session usually consists of the following steps:
1. Review the consent information
1. Review the consent information
2. Discuss what therapy is and your goals for therapy
2. Discuss what therapy is and your goals for therapy
3. Explore difficulties and challenges that you would like to address in therapy
3. Explore difficulties and challenges that you would like to address in therapy
4. Discuss treatment plan and schedule the next session
4. Discuss treatment plan and schedule the next session
If you have any other questions, please do not hesitate to send us an email at intake@newcarecounselling.ca or call the office at 289-205-3920. We are happy to connect and answer any questions!
If you have any other questions, please do not hesitate to send us an email at intake@newcarecounselling.ca or call the office at 289-205-3920. We are happy to connect and answer any questions!